Refund policy

Effective Date: [24/05/2026]

At Wirsaw, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Customers may request a return if:

  • The product received is damaged, defective, or incorrect

  • The item is unused, unworn, and in original condition

  • The product is returned with original packaging, tags, invoices, and accessories

  • The return request is made within [RETURN WINDOW] days of delivery

Certain products may not be eligible for returns due to hygiene, customization, or clearance sale restrictions.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Used or damaged products caused by customer misuse

  • Personalized or custom-made items

  • Gift cards or promotional items

  • Products marked as “Non-Returnable”

  • Perishable goods (if applicable)

3. Return Request Process

To initiate a return:

  1. Contact us at [Info@wirsaw.com]

  2. Provide:

    • Order number

    • Product details

    • Reason for return

    • Photos/videos if the item is damaged or defective

Once approved, return instructions will be shared with you.

4. Return Shipping

Depending on the reason for return:

  • We may arrange a pickup service, or

  • Customers may be required to ship the product back

Return shipping costs:

  • Covered by us for damaged, defective, or incorrect items

  • May be borne by the customer for other eligible returns

We recommend using a trackable shipping method where self-shipping is required.

5. Inspection and Approval

Once the returned item is received:

  • Our team will inspect the product

  • We will notify you about approval or rejection of the refund or replacement request

Items that do not meet return conditions may be rejected.

6. Refunds

Approved refunds will be processed to the original payment method within [5–10 BUSINESS DAYS].

Refund timelines may vary depending on:

  • Banks

  • Payment gateways

  • Credit card providers

Shipping fees are generally non-refundable unless the return is due to our error.

7. Replacement Policy

If eligible, customers may request:

  • A replacement product

  • Exchange for the same item (subject to stock availability)

If a replacement is unavailable, a refund or store credit may be offered.

8. Order Cancellation

Orders may be canceled before shipment by contacting us at [EMAIL ADDRESS].

Once an order has been shipped, cancellation requests may not be accepted and the standard return process will apply.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Allow additional processing time

If the issue persists, contact us at info@wirsaw.com

10. Contact Information

For any return or refund-related assistance, contact:

[Wirsaw]
Email: info@wirsaw.com
Address: Riyadh, Saudi Arabia